Coffee Service - Why the Service is so important!

A well kept "Office Cafe"

We get a great many of calls from offices who are  fed up with the service they are receiving from their office coffee service.  Not receiving what they ordered, supplies not put away, price increases without notice, no flexibility with deliveries are just some of the things we are hearing from these exasperated offices. 

Well here is what you should expect from your office coffee supply service.

1.  Equipment cleaned on each delivery.
2.  Supplies put away as requested by the customer.
3.  Flexibility of ordering. 
4.  Receiving what you ordered.
5.  Same day responses to questions/issues.
6.  Same, or at the latest, next day response to equipment issues/malfunctions.
7.  A live person answering the phone, not a recording.
8.  The ability to recieve "emergency" deliveries.
9.  Most importantly - feeling like your business is valued!

So many customers of ours, complained to us when we first met with them about their previous coffee service, that they were so frustrated because it didn't seem like their coffee service cared about their needs.  We had one customer, who was ordering in excess of $1,000/month on product, complain that  they couldn't get anyone to call them back when they had a question.  When we met with them, they had been waiting a week for a return phone call! 

The Gourmet Coffee Company makes it a foundation of our business to have our customers know that we will bend over backwards to make their office coffee service experience  an enjoyable one.  From providing them with a neat, attractive coffee break area, to putting supplies away or even delivering 2 cases of soda between delivery days, we will do everything necessary to provide the highest level of service to our customers.

Being a true office coffee service is more than just delivering coffee products to an office.  It is providing that office the peace of mind of knowing that all their office coffee supply needs - from properly working equipment to an excellent cup of coffee - are consistently met so that they can focus on the business of running their office.